Refund and Cancellation Policy


Last Updated: January 01, 2026

This Refund and Cancellation Policy outlines the terms under which payments made for services provided by Thinkub Labs through the Cardex platform may be cancelled or refunded.

By purchasing or subscribing to any paid services offered by Cardex, you agree to the terms described in this policy.


1. Overview

Cardex, operated by Thinkub Labs, provides professional networking services, digital business identity features, and other platform-based tools that may include paid subscriptions or premium services.

This policy explains:

  • When cancellations are allowed
  • When refunds may be issued
  • Situations where refunds are not applicable

2. Subscription Services

Cardex may offer subscription-based services such as:

  • Premium professional profiles
  • Advanced networking tools
  • Business visibility features
  • Premium connection tools
  • Platform add-ons or promotional features

Subscription services may be billed monthly, quarterly, or annually depending on the selected plan.


3. Cancellation Policy

Users may cancel their subscription at any time.

However:

  • Cancellation will stop future billing cycles
  • The current subscription period will remain active until it expires

Example:

If you purchase a monthly subscription and cancel after 10 days, the plan will remain active until the end of the billing cycle.

Cancellation requests can be made through:

  • The user account dashboard
  • Contacting our support team

4. Refund Policy

Due to the digital nature of our services, refunds are generally not provided once a subscription has been activated.

Refunds may be considered only under the following circumstances:

Eligible Refund Cases

  • Duplicate payment due to technical error
  • Incorrect billing caused by system malfunction
  • Unauthorized payment verified by investigation

Refund requests must be submitted within 7 days of the transaction date.


5. Non-Refundable Situations

Refunds will not be issued for the following cases:

  • Change of mind after purchase
  • Partial use of subscription services
  • Failure to cancel before renewal
  • Inactivity or non-use of the platform
  • Account suspension due to violation of platform policies

6. Service Interruptions

While Thinkub Labs strives to maintain uninterrupted service, temporary downtime may occur due to:

  • Maintenance
  • System upgrades
  • Technical issues beyond our control

Such interruptions do not automatically qualify for refunds.


7. Payment Processing

All payments made on the Cardex platform are processed through secure payment gateways.

Thinkub Labs does not store sensitive payment information such as:

  • Credit card numbers
  • Debit card details
  • Payment authentication credentials

8. Modifications to This Policy

Thinkub Labs reserves the right to update or modify this Refund and Cancellation Policy at any time.

Any updates will be published on this page with a revised Last Updated date.

Continued use of the platform after policy updates indicates acceptance of the revised terms.


9. Contact Us

If you have questions regarding refunds, cancellations, or billing issues, please contact us.

Thinkub Labs

Website

https://thinkub.in

Email

support@thinkub.in